Guides & FAQs

Please check that you have enabled camera permissions for the Inrange App in your mobile privacy settings.

Please check that your email address has been entered correctly and that it matches the email that you used to sign up to Inrange®.

If you are unable to login or reset your password. Please reach out to caddy@inrangegolf.com and one of our team will be happy to help.

On some phones and tablets, Inrange® does not currently support large text. Try disabling large text from your phone’s accessibility settings to resolve this issue. Our product team are always implementing improvements and have a scheduled an improvement for this issue.

Launch direction and From Centre stats are orientated from the perpendicular line from your bay. When playing to a selected target, these stats respond to your new aim line. This means that from whichever bay or mode you are in, you will be getting accurate direction metrics.

When hitting from an elevated floor on a flat driving range, your carry and total distances will be slightly higher than from a lower floor. To mitigate for this discrepancy, make sure to check your flat carry and flat total metrics that measure the distance as if the ball landed at the same height as the bay. 

You can find all of your stats in the Inrange® App.

Download links can be found here.

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On the App:

• Open the App and Login
• Go to the My Stats tab.
• Here you can review your Inrange® Handicap progress and aggregated club stats.
• Filter by Date, Metric and Ball Conversion to analyse your stats.

To delete your account, head to the profile tab of the Inrange® App. Scroll down to find the 'Request Account Deletion' option. Follow the steps to confirm deletion and your account and all data associated will be removed from the Inrange® platform.

To change the email address associated with your account, please reach out to caddy@inrangegolf.com and confirm the new address that you would like to change over to.

In rare circumstances, the Inrange® system may be deactivated or undergoing maintenance. If you experience any issue with the system during your visit to the range, please reach out to us at caddy@inrangegolf.com and we will do our best to resolve your issue.

Whilst using Inrange® on a touchscreen, the navigation button can be found in the top right hand corner. Use the options provided to return to the menu, exit your session or update settings.

Curve is measured as the maximum deviation (in metres) from the straight line drawn between the launch spot and the landing spot of a shot.

The R and L connotation after the number says whether the shot curved towards the right (R) or the left (L). For a right-handed player, a shot with a curve to the right means you are slicing the ball. Curves to the left means you are drawing the ball.

The Inrange® radar system measures the complete trajectory of the golf ball from the position it takes off to the position it lands. In range ball mode, the trajectory you see is the true trajectory of the ball. In premium ball mode, the trajectory is converted to adjust for limited-flight properties of range balls. This conversion is specific to the range balls in use at your range and has been developed through thousands of comparisons with premium golf balls.

Inrange® trajectory metrics such as Carry, Apex and Curve are therefore incredibly accurate. Ball data metrics are more challenging to accurately measure using distant radars, however the Inrange® team use thousands of data points to ensure the metrics you see are as closely aligned to the performance you would obtain from a premium launch monitor.

Find your nearest range by visiting the following link.

On the App:

1. Open the App and Login
2. Find your session on the homepage
3. tap on the session to open session data
4. on the top right is the Shot Data button
5. Tap this to show your detailed Shot Data

• Please email caddy@inrangegolf.com
• include a description of the issue you are having
• one of our support agents will reach out to assist you
• alternatively if you are at a Range please ask one of the Staff to contact us

1. Please click the Unsubscribe button at the bottom of the email.
2. Follow the prompts to Unsubscribe.

You can resubscribe at any time by reaching out to caddy@inrangegolf.com.

On the App

1. Login with your email
2. on the password screen tap the Reset Password button at the bottom
3. Input your email
4. This will send you a token via email
5. Tap the link in the email to open the app
6. Input a new password

• If the email link does not open the app
• please copy and paste the Token into the app
• There is a Token screen after the email input for password reset

On the touchscreen:

1. Press the Bin Icon on the right of screen this will delete the shot during your session

On the App:

1. Open the App and Login
2. Find your session on the homepage
3. tap on the session to open session data
4. on the top right is the Shot Data button
5. Tap this to show your detailed Shot Data
6. Press and hold on the Shot to pop up the Discard Shot button
7. Tap the button to discard/delete the shot

One of the keys to becoming a better golfer is identifying your strengths and weaknesses, and tailoring your practice accordingly. Whereas driving range practice has traditionally been relatively unfocused, strokes gained and our Shots Inrange metric enables you to discover those areas for improvement on a per-shot and per-session level so you can practice with intention. Informed practice is meaningful practice.

On a granular level, strokes gained answers the question of how good or bad each individual shot was. In this way it enables you to measure exactly how well you performed during every individual shot category and practice session (via the ‘average strokes gained’ metric).

Strokes gained also brings two crucial, but missing, elements to range practice sessions: pressure and competition. Based as it is on a benchmark of all players at your current handicap, it enables you to compete against both yourself and others on the range, just like you would out on the course.

Strokes gained is a measure developed by Columbia business professor, Mark Broadie, describing how good or bad a particular shot is compared to the average of what is expected from a player with the same ability, taking into account the length and location of each shot. 

At every skill level there’s an expected average number of shots to hole out from any position on a course. This expected average is calculated as follows: 

strokes gained = pre-shot-strokes-to-hole – post-shot-strokes-to-hole – 1 with 1 being the shot just hit.

Essentially, if you land a shot close to the target (for approach shots) or hit longer and more accurate tee shots, then you are likely to hole out in fewer shots, so you see a positive strokes gained number.

Strokes gained can be amalgamated across any group of shots, from a single shot, to a number of shots within a shot category (e.g. your long approach shots), to a number of shots to a certain target, to shots with a certain club, to all shots in a session. Whatever grouping used, it always shows whether that shot or group of shots were better or worse than your handicap.

Inrange® Scoring is a representation of exactly how good (or bad…) each of your shots are, measured using Strokes Gained theory against your own current skill level (represented by your Inrange Handicap® ). Effectively, this means that each of your virtual targets on the range are sized based on your individual skill level.

Any shots hit to a target or off the tee are scored and count towards your Inrange Handicap®. That means that any shots in Tee & Target Practice, Longest Drive and Nearest the Pin are scored but shots are not scored in Open Practice or Shrinking Target and therefore do not count towards your Inrange Handicap®.

If you hit a shot that lands inside this target area, that shot is classified as being ‘Inrange’ and means it was better than your handicap and therefore you will see a positive strokes gained number for the shot. If, over your whole session, your average strokes gained was positive, that means that overall you played better than your handicap in the session.

Ball speed is the speed of the ball immediately after impact.

Ball speeds are affected by club head speed and impact.

Shots that are hit out of the toe or heel of the club will affect the impact and reduce ball speeds.

Total distance is the horizontal distance travelled from the point of impact to the point of landing, plus a modelled bounce and roll based on the individual flight characteristics of the shot.

Carry distance is the horizontal distance travelled by the ball from the point of impact to the point of landing.

Inrange®’s DNA is revealing - in real time - exactly what’s happening with every shot you play. We built Inrange® to help you practice smarter, not harder.

We gather detailed data points from every shot and, in addition to using this data to dynamically calculate your Inrange Handicap®, we enable you to view, analyse and dissect crucial data points like launch angle, ball speed, carry distance and height to allow you to see how changes you make in practice impact the way you hit the ball.

Inrange® shot data:

• Strokes gained
• Carry distance
• Total distance
• Height
• Ball speed
• Launch direction
• Launch angle
• Distance from centre
• Curve
• Proximity to hole

The Inrange Handicap® allows you to see the strengths and weaknesses of your game. For example, if your Inrange Handicap® is 10, your tee shot handicap is 15, long approach is 9 and short approach is 6, then that tells you that to make the biggest improvement to your overall game (and to bring down your Inrange Handicap®), you need to work on your tee shots.

It also gives you a view of how you are improving over time. Go to the Profile tab for a chart of your Inrange Handicap® progression over time.

As the scoring model is tailored to your individual Inrange Handicap®, this means that you are always training at the edge of your training comfort zone, where it has been proven that you can make the most improvements to your game. This also means that the challenges are handicapped to your skill level, meaning that a 36 handicapper and a scratch golfer can both compete in challenges on a level playing field.

It also gives you a view of how you are improving over time. Go to the Profile tab for a chart of your Inrange Handicap® progression over time.

As the scoring model is tailored to your individual Inrange Handicap®, this means that you are always training at the edge of your training comfort zone, where it has been proven that you can make the most improvements to your game. This also means that the challenges are handicapped to your skill level, meaning that a 36 handicapper and a scratch golfer can both compete in challenges on a level playing field.

After a session where you have played in one of the modes that are scored and hit at least 10 shots in any category, the Inrange® algorithm calculates a separate handicap for each of the three shot categories (tee shots, long approach, short approach). This score is then added to the scores for consideration for your overall handicap calculation.

There can be some nuances in the calculation. The algorithm only takes the best 10 out of the last 20 sessions' scores for each shot category handicap calculation. This means that you can potentially end a session with a negative average strokes gained and still see an improvement in your Inrange Handicap®, or vice versa, depending on your scores in each of the categories. 

It also means that if, for example, your average strokes gained for your session was +0.25, this will more than likely not result in a 0.25 decrease in your Inrange Handicap®.

Playing in Tee & Target Practice, Longest Drive and Nearest the Pin is where Inrange® scoring comes in to play. Any shots hit in these modes are scored and count towards your Inrange Handicap®. Shots are not scored in Open Practice or Shrinking Target and therefore do not count towards your Inrange Handicap®.

When you signed up, you entered your official golf handicap (or an estimate if you didn’t have one). This is to give us an idea of your skill level and to set your target sizes appropriate to that skill level. You then need to hit 30 shots in each of the three shot categories (tee shots, long approach and short approach) to earn your Inrange Handicap®. Once you have played your first shot in Tee & Target Practice, you will begin your Inrange Handicap® journey and you can see your progress in the Home tab in the Inrange App®.

Your Inrange Handicap® is a personalised measurement of how you’re performing in the various aspects of your game while on the range. We use an advanced algorithm (the world’s first range handicap) to calculate and assign you a score designed to reflect your skill in the key areas that matter out on the course (tee shots, long approach and short approach).

The Inrange Handicap® is a numerical measure of your tee-to-green scoring potential; that is, what you can expect to score across three aspects of your game (tee shots, long approach and short approach) on a good day. It is calculated using your best session scores from a number of recent session.

An official golf handicap calculates your overall on-course scoring potential. The Inrange Handicap® calculates your tee-to-green scoring potential. These two handicaps are not expected to be the same most notably due to the omission of short game in the Inrange Handicap® calculation.

In a nutshell, Inrange Handicap® is a measure of your skill-level across three aspects of your game (tee shots, long approach and short approach).